Terms and Conditions of Sale
Right of withdrawal
In the event that THE CONCLUSION OF A CONTRACT FOR PURCHASE happen away from business premises, the sale in question has to be considered governed by Decree n. 185 of 22/05/1999, which provides the opportunity for the purchaser to exercise the right of withdrawal. Fall so in this case the distance purchases made by telephone or over the Internet.
Who can apply
Individuals (consumers) acting for purposes that are unrelated to his business. They are therefore excluded from the right of withdrawal, purchases made by retailers and companies.
What is it about
The consumer shall, within 7 calendar days of receipt of goods, to exercise the right of withdrawal. This right is the right to return goods purchased from the seller and the resulting refund of the purchase price.
The right of withdrawal does not apply to products sold by Idealight, and where they have specifically ordered the product requested by the customer. Shipping charges are not refundable.
How to use them
Make sure you have ready the following information and promptly report them to Idealight in case of partial withdrawal, item number/s;
- bank on which to obtain the transfer (IBAN).
- contact the Administrative Office of Idealight to get the code for "Return Merchandise authorization" (RMA). Send by fax, n. a written and signed statement of intention to exercise the withdrawal right summarizing all of the above information and requirements (including even the possible authorization to credit the amount on bank account held by a third party).
How to ship to return
After obtaining the No. RMA, packing materials carefully in order to protect the wrappers and cellophane original products from any damage, writing or labeling. Pin on packages shipped in a visible position n. RMA. Ask the Idealight the address where to ship. The shipment of returning to Idealight must be made and is withdrawn from our warehouse only if carried by courier and insured for the total amount of goods purchased.
Time collection and bank transfer payment to the customer
Idealight if the RMA procedure above is done correctly, and if you determine that the product is completely intact in its entirety will provide within 10 working days from receipt of goods to be credited to the customer paid including shipping They are excluded bank charges (art. 5, paragraph 6 of Legislative Decree no. 185 of 22/05/1999) .Attenzione: No shipments without. RMA will not be accepted by Warehouse Idealight. Idealight not liable for any damage caused during the shipment of returning goods by the customer at its warehouse.
Any dispute regarding the application, execution, interpretation and violation of purchase contracts signed "on line" via the website www.idealight.it is subject to Italian jurisdiction; the general conditions are reported, although not expressly provided herein, in conjunction with the Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. Any dispute between the parties relating to this contract will be competent Court of Pisa (Italy).
We dedicate to our customers our highest attention. If we fail to maintain the high standards we set ourselves, we want our customers communicate it. The feedback you provide us with the opportunity to continue to improve our products and services. In order to resolve the complaint as quickly as possible, please attach the details of all the contact details and any other information deemed relevant in the context of the complaint. You can write directly to the following address: email@example.com
- Name, number / the phone include the prefix
- Order number (in the case of reference to an order)
- A clear description of the complaint
- Details about what you want to be done to resolve the issue