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Informazioni utili
Idealight is very attentive care and customer satisfaction.
It 'can be contacted through the following channels of communication:
- writing an email to info@idealight.it
- by calling the number +39 0587 61.85.39 (15.00 - 18.00 Tuesday to Friday)
- using the chat system of writing through the portal of the website contact form
Conditions of sale
The prices include the VAT mean of 20% and may change at any time without notice. For purchases made by residents in Italian territory and in the European Community, the VAT charged is 20%.
Payment methods accepted
We accept the following payment methods:
- Bank transfer
- Paypal
- Credit card VISA, MASTERCARD
- PostePay
- PagoBancomat
The mark will be accepted only for amounts less than € 150.00 including VAT.
Shipping Methods
Shipments are made by courier Bartolini, SDA and UPS in the following countries:
Italy, France, Germany, Spain, Holland, Belgium, United Kingdom, Ireland, Switzerland, Austria, Portugal and Greece.
Shipping
Shipping charges are calculated automatically by the system according to the agreements made with the shipper. For purchases in excess of Euro 1.500,00 euro shipping costs are free.
Right of return
Our program "Made Easy" fully protect customers and allows them to return the products purchased here (once the program). Right of withdrawal According to Article 5 of Legislative Decree 206/05 (Consumer Code) for Consumer Protection, which regulates the distance contracts, you have the right to withdraw, if your product does not comply with your request or is different from the order made, without penalty, no later than 6 working days from the date of receipt of goods.
To exercise the right of withdrawal must be sent by registered mail with return receipt to Idealight Via Andrea Meini Casine, 3 to Perignano (IP) withdrawal of the request by specifying a description and quantity of products you intend to return. The customer service department will contact you as soon as advising on the most suitable for the return (in this case the shipping costs shall be borne by the fact your LD. 185/99 provides that the consumer has the right to withdraw without penalty and that the only charge against him are those related to the return of the product).
The return of the goods, must be made to the address mentioned above not later than six days of receipt. Since shipping costs Vs.carico entirely the choice of the medium to be used will be at Vs.discrezione. As soon as we receive the package will be made with the ns. carefully verify its integrity to be complete with all original parts (including any documentation and accessories) in the case of return items damaged or tampered with will not be able to provide for the restitution of the amount paid for the purchase of products.
Evaluated the integrity of the goods we will refund the amount paid in the shortest possible time, you will be reimbursed by bank transfer within 30 days of receipt of registered letter with notice of withdrawal.
There is NO right of withdrawal for items not on this site, but the subject of your request specific.
Guarantee
All products are guaranteed for 24 months from date of purchase against any defect arising from fabbricazione.Qualora the product was damaged by shipping and / or delivery, Idealight will collect the damaged product (accompanied by the packaging, documentation and anything else added at the time of packaging by the manufacturer).
If the defect was found IDEALIGHT will repair or replace the product without additional cost to the customer.
Fiscal Documentation
For every purchase IDEALIGHT issue a tax invoice to the customer using data at the time of release. The invoice will be sent with the product. In case there are any errors found in the bill or there was a need for a new submission, please let us know by e-mail communication or by calling toll free info@idealight.it
Security
IDEALIGHT uses the most well-known protocol for secure transactions on the Web: Secure Socket Layer (SSL) supported by the browser better communicated. SSL provides that confidential information is transmitted only in encrypted form on the Internet, codified using a complex mathematical algorithm that guarantees intercepted by third parties.
The payment process is guaranteed by Banca Sella banking system GestPay Verified by VISA. IDEALIGHT Inc. has no vision will never be the holder of credit card numbers of customers that will be managed in the portal. The system in fact, when you choose to pay by credit card, you will bring in an integrated application to the portal, but resident at the bank that will guarantee the purchase process. For any request for clarification on the secure payment system you can contact Idealight through the channels of communication available.
